Shipping

PROCESSING:

Step 1: Place your order

Step 2: Allow us 3-5 days for processing

Step 3: Your order is shipped and will be delivered in the selected timeframe

Please allow 7-14 days for processing for limited release collection drops.

Please allow 4-6 weeks for processing for custom soap (loafs)

 

SHIPPING:

We offer First Class Shipping and Priority Mail to Domestic customers and First-Class International Shipping and Priority International to International Customers.

STANDARD: 1st Class USPS 3-7 business days from ship date, not order date.

PRIORITY INSURED: 1-3 business days from ship date, not order date.

Please note: the above estimates do not include processing and shipping time. After you’ve placed an order, please allow an additional 7-10 business days to receive your shipping confirmation with tracking details and then your shipping time to receive order.

Delivery time for USPS First Class Package International Service is typically 1-4 weeks depending on destination.

International shipping is processed via USPS First Class or Priority International whichever you select. A tracking number is provided to you at the time that your package is shipped. Use the tracking number to check on your package.

INTERNATIONAL SHIPPING: First class shipping cannot be tracked nor is covered by insurance. Select Priority International Shipping in order to track your order from the time it’s delivered to USPS and to your international carrier. Priority International Shipping also comes with insurance.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. Orders delayed by customs is the customer’s responsibility to resolve with customs. Once your order is shipped out of Chicago it is no longer our responsibility to resolve.

Track your order with the tracking number provided to you. Please note, at times USPS will not enter the step-by-step tracking of your product when it leaves Chicago. Then miraculously it will show up on the tracking system or better yet on your doorstep. Please contact USPS once your timeframe has passed to open a case if you do not receive your package.

Lost or Missing Orders

We have no control over what happens to your package after given to delivery service! Please contact us using the form below or directly to soap@royaloilsllc.com with any questions.

PLEASE CHECK YOUR MAILBOX BEFORE CONTACTING USPS REGARDING A MISSING ORDER.

Royal Oils Skincare is proud to provide insurance for your order. By selecting Protect my Order at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with us and receive a replacement. We are excited to offer this service to you and we highly recommend you insure your package at checkout.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (soap@royaloilsllc.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you.

Shipping Butters

During the summer season butters and creams may melt during shipping. Each jar is packed with appropriate size butter to accommodate for potential melting. Butters are whipped and will change consistency when melted, this will cause the butter to look less in the jar. You are still getting the same amount of product; however, it will be a different consistency. Pop your melted butter into the fridge for 15-20 minutes (or until solid) and your butter will become a balm consistency. Use less of this balm than you would the whipped butter for your skincare regimen.

Products that might be affected with melted butters: Eczema Butters, Unscented Butter, Push Pop Butters, Dark Spot/Scar Butters